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Additional Information
Privacy Policy
Empress Evolution LLC is the sole owner of the information that is collected on this site. We do not, and will not sell, or share in any way, any information to any outside parties, except those outlined in this policy. We collect information from the customer(s) to process their order(s). We also use this information to inform the customer(s) about relevant issues regarding their account. We collect information that is relevant to processing orders and other topics related to this. Information that we collect includes but is not limited to name, shipping address, billing address, telephone numbers, e-mail address, and credit/debit card information for your payment. Your contact information is also used to send notification to you regarding promotions.
Shipping Policy/Info
All orders are shipped via USPS with receipt confirmation and insurance. It takes approximately 5-7 business days for orders to be delivered after the order processing time-frame for the product in question. Orders would be shipped once payment is confirmed and cleared which may take a few days. Empress Evolution LLC reserves the right to change the delivery method specified on this website to a comparable method. All shipping costs must be paid in full at the time of the order . If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit email us immediately at empressevolutioncs@gmail.com. If it is determined that your shipment has been lost, a replacement will be sent.
- How much does shipping cost?
Standard shipping is $8.00. FREE shipping on orders of $240 or more.
- When will I receive my tracking number?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
- Do you ship internationally?
At this time, domestic shipping within the United States is the only shipping method that will be used. A notification will be made with the start of international shipping.
Sale Items: All Special Sale items are FINAL.
Errors and Shipment Delays
We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.
Payment Terms
We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
Your billing and shipping address must match in order to complete a transaction on this site. Empress Evolution reserves the right to request additional payment and shipping verification after an order is submitted.
